Banks & ATMs in Franklin

— Friendly staff. Solid rates. Mediocre website /online banking.

— New Franklin branch is "OK" but not nearly as good as it was in Pick 'N Save on Drexel. Seems like processing has slowed down significantly? Will not use the drive thru any more because it takes forever to do a simple withdrawal? My wife and I park and go inside now and even there what used to literally take 1-2 minutes at most is not like 5+ minutes (still faster than drive thru). Staff is typically very nice. OK, so new branch not quite as efficient as the old, but really not a huge deal. What bothered us the most was that there was no coin counter available in this branch!! Why not? This certainly is not the fault of the working staff just a questionable management decision. Very disappointing.

— Awesome customer service! I am a newer customer to North Shore, but I have had nothing but great experiences thus far. I used to bank with the bigger banks, but I love the personal feel of this bank. Everyone is always pleasant, and they go above and beyond to help whenever I have a question or concern. Highly recommended!

— Good service, friendly staff. GM Josh Moore has put together a winning crew.

— An abusive and disparaging attitude. The banker asked us to leave because he was finishing a shift. Do not recommend come this branch. I done with Chase, hoping you too