Banks & ATMs in Franklin

— New Franklin branch is "OK" but not nearly as good as it was in Pick 'N Save on Drexel. Seems like processing has slowed down significantly? Will not use the drive thru any more because it takes forever to do a simple withdrawal? My wife and I park and go inside now and even there what used to literally take 1-2 minutes at most is not like 5+ minutes (still faster than drive thru). Staff is typically very nice. OK, so new branch not quite as efficient as the old, but really not a huge deal. What bothered us the most was that there was no coin counter available in this branch!! Why not? This certainly is not the fault of the working staff just a questionable management decision. Very disappointing.

— Fast, friendly staff.

— New Account Nightmare- This is my first time ever writing a business review and have given this branch opportunity to resolve my issues. I am so disappointed in our first month with the Franklin branch of US Bank. We established 3 accounts with personal banker, Nick. During the initial meeting Nick informed us that business check deposits clear within 24 hours, which was great, because our former bank took about 3 days. During the meeting he had to shut down his computer numerous times due to tech issues, which pushed our time past bank close at 5pm, so we rushed through signing all of the disclosures and just tried to get through between technology malfunctions. ISSUE #1 When our debit cards came they were not the design we selected(1st world problem, so we didnt care). My wife began to set up her card online and it would not work and we could not establish a pin to withdraw $ using her card. We went back and waited 30 minutes to speak with Nick. He could not figure out the issue and had the assistant manag

— I bank here often, the location is great for me and it is in a safe and clean location. The staff is friendly and helpful and the drive-thru area is easily accessible.

— I have been with Landmark (former BASCO credit union) since 1972. I would not still be her if I didn't like it. There would be five stars instead of four, but its's a little further to drive now that you're on Rawson.